None of the below effects your legal rights.
Ruffs jewellery items have a lifetime warranty. This includes manufacturing defaults only. This does not apply to stone breakages.
If we cannot repair the item we will offer either an exchange or refund.
The warranty applies worldwide.
Please send the item to: Ruffs, 62 Shore Road, Warsash, SO31 9FT.
Cost of shipping will not be refunded.
We are not responsible for the item until we receive it. We therefore recommend you insure the service to the value of the product.
The bespoke nature of what we do means we treat cases individually and pragmatically. If you have received a product that you are not happy with, please contact us prior to returning it to us. We will endeavour to put it right.
